Useful Contact Information & Resources – Storm Goretti
- Police, fire service or medical emergencies, call 999.
- Non-emergencies, call the police on 101.
- Use NHS 111 for urgent (but not immediately life-threatening) health advice, when your GP surgery is closed. Visit http://111.nhs.uk
- Threat to life on the coast, call Coastguard on 999
UTILITIES
- For gas, water and electrical emergencies:
- Gas – Wales and West – phone 0800 111 999
- South West Water – leak reporting hotline on 0800 230 0561
- Wendron Water Updates – https://www.southwestwater.co.uk/household/help-support/in-your-area/service-updates/wendron-water-treatment-works
- Electricity – National Grid – 24/7 helpline: phone 105
- Social care emergencies – 0300 1231 116
- Highways emergency – 0300 1234 222
- Flood or drainage concerns on public roads call 0300 1234 222
- Environment Agency Floodline – 24/7 – 0345 988 1188
COMPENSATION PROCESS:
- OFGEM: For information on electric compensation: https://www.ofgem.gov.uk/information-consumers/energy-advice-households/check-compensation-rules-power-cut-or-supply-problem
- OFCOM: For information about the compensation process for loss of broadband or landline service: https://www.ofcom.org.uk/phones-and-broadband/service-quality/automatic-compensation-need-know
- OFWAT: For information about the water compensation process: https://www.ofwat.gov.uk/households/supply-and-standards/standards-of-service/
- National Grid Severe Weather Claim Form: https://customer.nationalgrid.co.uk/severe-weather-claim-form
Cornwall Council – 01872 322800
- (specific Cornwall Council service numbers can be found here: https://www.cornwall.gov.uk/the-council-and-democracy/contacting-the-council/our-telephone-numbers/
- Cornwall Councils Report page (fallen trees, etc.) https://www.cornwall.gov.uk/report-something/
- Find your Councillor: https://www.cornwall.gov.uk/my-area/
- Waste collections and street cleaning – 0300 1234 141
- Severe Weather Emergency Protocol (SWEP) to provide emergency accommodation for rough sleepers. If you see, or know of, anyone sleeping rough call 0300 1234 161.