Helston & Lizard amongst UK’s worst for postal delivery – MP turns up the heat on Royal Mail boss
In his letter (sent yesterday; copy attached), Mr George reports a continuing pattern of late deliveries causing real harm to constituents, including missed medical appointments, fines received for unavoidable late payment, and business disruption. He’s questioned Royal Mail about service levels and quality, and their plans to restore reliable delivery.
Mr George emphasised that his concerns are not a criticism of frontline postal workers, who he says are overstretched and working hard under increasing pressure. He added that dependable postal services remain essential for rural communities, particularly for older residents and those without reliable internet access.
Copies of the letter were also sent to Ministers; OFCOM, and the Chair of the Business and Trade Select Committee (Rt Hon Liam Byrne MP), who has also written (copy attached) to underline the seriousness of the issue and the need for urgent improvement.
Andrew, who hopes to visit the Helston sorting office soon and who has already taken up dozens of concerns on behalf of constituents, said, “The situation is beyond a joke. The Universal Service Obligation should count for something. Royal Mail has been fined over £37 million in the last few years by OFCOM for service failure, but senior managers don’t seem to be bothered.”
